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Single Digital Gateway

The Single Digital Gateway is one of the initiatives provided for by the Digital Single Market Strategy with the aim of responding to European citizens and enterprises’ need for greater mobility.

The Gateway is accessible through the Your Europe portal and consists of a single point of access to information, procedures, assistance and problem-solving services in several areas of the internal market, such as: travelling within the Union, studying and doing traineeships in another Member State; setting up, running or closing a business (Watch the video Building the Single Digital Gateway together of the European Commission).

Who is it aimed at?

European citizens and enterprises who, through the Your Europe portal, will be able to access the information provided for by Regulation n. 1724/2018 establishing the Single Digital Gateway, on rights, regulations and procedures at EU and national level. Member States are obliged to provide the information in at least one other official language of the European Union than their own language(s). For convenience, English has been chosen.

When is it going to be operational?

As follows, the main steps:

  • From 12 December 2020, citizens and enterprises moving across EU borders can, through the Your Europe portal, easily find information on European and national rules applicable to different personal or professional events such as travel, retirement, education, employment, healthcare. In case of difficulties or doubts about these rules, users can also access support and problem-solving services.
  • From 12 December 2022, on the other hand, information under local authorities’ responsibility will be available.
  • From 12 December 2023, a number of procedures – e.g. registering a car, applying for a scholarship grant or pension benefits – will be entirely accessible online, with no more need for paper documents 

How does it work?

From the Your Europe, the user (citizen or enterprise) is directed to the thematic websites of the EU or the Member State concerned.

What are the benefits?

The aim of the Single Digital Gateway is to remove as far as possible the obstacles resulting from the complexity of regulations and procedures for citizens and enterprises wishing to move within EU borders: easier search for information; good quality, complete and reliable information; time and money savings thanks to online access and management of procedures; easier access to problem-solving services.

What information can I find?

From 12 December 2020, citizens and businesses wishing to move across the European Union can, via "Your Europe" website, find a series of information (listed in Appendix I to Regulation No. 1724/2018). Read the full list of sectors and the information available thanks to the Single Digital Gateway.

What procedures can I manage online?

As of 12 December 2020, updated information on how to access and use the procedures provided for in Regulation No. 1724/18 can be found in the websites of relevant authorities.

Who can provide me with assistance or help me solve a problem?

In the event of queries regarding the legislation to be applied or problems with access to one of the procedures provided for in Regulation No. 1724/18, citizens and businesses may request, via "Your Europe" website, the Assistance and Problem-Solving Services listed in Appendix III to Regulation No. 1724/2018.

Promotion and communication

The Member States and the Commission coordinate their promotion activities using "Your Europe" logo and ensure user-friendly information and services by the Gateway via the websites of relevant national administrations.

How to recognise the Single Digital Gateway

"Your Europe" is the name under which the Single Digital Gateway is designated and promoted to the general public

The role of the Department

The Department for European Policies ensures liaising with the European Commission and, at a national level, the coordination of competent administrations and bodies at a central, regional and local level.

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