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What information can I find?

From 12 December 2020, citizens and businesses wishing to move across the European Union can, via "Your Europe" website, find a series of information (listed in Appendix I to Regulation No. 1724/2018) useful for exercising their rights guaranteed by European and national legislation in the Internal Market field. From 12 December 2022, information from local authorities is available. From 12 December 2023, the "Once Only" technical system that allows digital access and management of a series of administrative procedures becomes operational.

Read the full list of sectors and the information available thanks to the Single Digital Gateway (scroll down the page to read the list of sectors for enterprises).

 

Citizens

Sector

Information on rights, obligations and rules resulting from EU and national law

A. Travelling within the EU

1. Documents required for EU citizens, their family members who are third-country nationals, unaccompanied minors and third-country nationals when travelling between Member States of the Union (identity card, visa, passport)

2. Rights and obligations of persons travelling by plane, train, bus or boat in/from the EU and of persons purchasing package tours or related tourist services

3. Assistance in the event of reduced mobility for travel to/from and within the EU

4. Transportation of animals, plants, alcohol, tobacco, cigarettes and other goods when travelling in the EU

5. Voice calls and sending and receiving electronic messages and data within the EU

B. Work and retirement within the EU

1. Job search in another Member State

2. Recruitment in another Member State

3. Recognition of qualifications for employment in another Member State

4. Tax regime in another Member State

5. Rules on liability and compulsory insurance as regards residence or employment in another Member State

6. Employment conditions, including for posted workers, as set out by law or secondary regulatory sources (including information on working hours, paid leave, holiday entitlements, overtime rights and obligations, health checks, termination of contracts, dismissals and redundancies)

7. Equal treatment (rules prohibiting discrimination in the workplace, rules on equal pay for men and women and equal pay for workers with permanent or fixed-term employment contracts)

8. Health and safety obligations in relation to the various types of activities

9. Social security rights and obligations in the EU, including those relating to pensions

C. Vehicles in the EU

1. Temporary or permanent transfer of a motor vehicle to another Member State

2. Obtaining and renewing a driving licence

3. Subscribing to compulsory motor vehicle insurance

4. Purchase and sale of a motor vehicle in another Member State

5. National driving codes and requirements for drivers, including general rules for use of national road infrastructure: time-based charges (vignette), distance-based charges (toll), emission vignettesNational driving codes and requirements for drivers, including general rules for use of national road infrastructure: time-based charges (vignette), distance-based charges (toll), emission vignettes

D. Residence in another Member State

1. Temporary or permanent transfer to another Member State

2. Purchase and sale of real estate, including any obligations and conditions relating to the taxation, ownership or use of said property, including use as a second residence

3. Participation in municipal elections and European Parliament elections

4. Residence card requirements for EU citizens and their family members, including third-country nationals

5. Conditions applicable to naturalisation of nationals from another Member State

6. Rules applicable in the event of death, including rules on the return of the body to another Member State

E. Studies or traineeships in another Member State

1. Education system in another Member State, including early childhood education and care, primary and secondary education, higher education and adult education

2. Volunteering in another Member State

3. Traineeships in another Member State

4. Research activities in another Member State as part of an education programme

F. Healthcare

1. Healthcare in another Member State

2. Purchase, online or in person, of pharmaceutical products on prescription in a Member State other than that where the prescription was issued

3. Health insurance rules applicable to short or long stays in another Member State, including how to apply for the European Health Insurance Card

4. General information on access rights or obligations to participate in available public health prevention measures

5. Services provided through national emergency numbers, including 112 and 116

6. Rights and conditions relating to the transfer to a residential care centre

G. Citizens' and family rights

1. Birth, custody of minors, parental responsibility, rules on surrogacy and adoption, including adoption by the second parent, obligation to pay maintenance for children in a cross-border family situation

2. Couples of different nationalities, including same-sex couples (marriage, civil or registered partnership, separation, divorce, property regime, rights of life partners)

3. Rules on gender recognition

4. Inheritance rights and obligations in another Member State, including tax rules

5. Rights and obligations applicable in cases of cross-border child abduction by a parent

H. Consumer rights

1. Online or face-to-face purchase of goods, digital content or services (including financial products) from another Member State

2. Ownership of a bank account in another Member State

3. Connection to public utilities, such as gas, electricity, water, household waste disposal, telecommunications and the Internet

4. Payments, including credit transfers, delays in cross-border payments

5. Consumer rights and warranty when purchasing goods and services, including dispute resolution and consumer compensation procedures

6. Consumer product safety

7. Rental of a motor vehicle

I. Personal data protection

1. Exercise of data subjects' rights as regards personal data protection

 

Enterprises

Sector

Information on rights, obligations and standards

J. Start up, manage and close a company

1. Registration, change of legal form or closure of a business (registration procedures and legal forms of business activities)

2. Relocation of an undertaking to another Member State

3. Intellectual property rights (patent application, registration of trademarks, designs, obtaining reproduction rights)

4. Fairness and transparency in commercial practices, including consumer rights and guarantees relating to the sale of goods and services

5. Provision of online services for cross-border payments for the sale of goods and services online

6. Rights and obligations under contract law, including interest on arrears

7. Insolvency proceedings and company liquidation

8. Credit insurance

9. Merger or sale of enterprises

10. Civil liability of company directors

11. Rules and obligations relating to personal data processing

K. Employees

1. Employment conditions set out by law or secondary regulatory sources (including working hours, paid leave, holiday entitlements, overtime rights and obligations, health checks, termination of contracts, dismissals and redundancies)

2. Social security rights and obligations in the EU (registration as an employer, registration of employees, notification of employment contract expiry, payment of social security contributions, pension rights and obligations)

3. Recruitment of workers in other Member States (posting of workers, rules on freedom to provide services, residence requirements for workers)

4. Equal treatment (rules prohibiting discrimination in the workplace, rules on equal pay for men and women and equal pay for workers with permanent or fixed-term employment contracts)

5. Rules on staff representation

L. Taxes

1. VAT: information on general rules, rates and exemptions, VAT registration and payment, refunds

2. Excise duties: information on general rules, rates and exemptions, registration for excise duty and payment of excise duty, refunds

3. Customs duties and other duties and taxes levied on imports

4. Customs procedures for import and export under the EU Customs Code

5. Other taxes: payment, rates, tax returns

M. Goods

1. Obtaining the EU label

2. Product standards and obligations

3. Identification of applicable standards and technical specifications and product certification

4. Mutual recognition of products not subject to EU specifications

5. Requirements concerning the classification, labelling and packaging of dangerous chemicals

6. Remote/Off-premises sale: information to be provided in advance to customers, written confirmation of the agreement, withdrawal from an agreement, delivery of goods, other specific obligations

7. Defective products: consumer rights and guarantees, after-sales liability, means of complaint for the injured party

8. Certification, labels (EMAS, energy labelling, eco-design labels, EU Ecolabel)

9. Recycling and waste management

N. Services

1. Obtaining licences, authorisations or permits to start up and manage a business

2. Notification of cross-border activities to authorities

3. Recognition of professional qualifications, including vocational education and training

O. Financing a commercial activity

1. Access to EU funding, including EU funding programmes and grants to enterprises

2. Access to finance at a national level

3. Initiatives aimed at entrepreneurs (organisational exchanges for new entrepreneurs, mentoring programmes, etc.)

P. Public procurement

1. Participation in tenders: rules and procedures

2. Submission of a tender in response to a public call for tender

3. Reporting irregularities in relation to the tendering procedure

Q. Occupational health and safety

1. Health and safety obligations in relation to the various types of activities, including risk prevention, information and training

 

 

Single Digital Gateway
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